Building a strong relationship with tenants is a crucial aspect of being a landlord. It ensures their comfort in their new home, promotes timely rent payments, and contributes to a successful tenancy period overall. However, it’s essential to maintain a professional boundary to avoid potential problems and awkwardness.
Introduce yourself
Unless you have a pre-existing relationship with your tenants, such as renting to friends or family, it’s important to introduce yourself and establish effective communication. Whether through a face-to-face meeting or a phone call, take the initiative to inform your tenants that you are their landlord. Additionally, provide them with your contact information and specify your working hours, emphasizing how they can reach you in case of emergencies.
Messages/emails
In situations where there are multiple tenants sharing a property, creating a designated group for messages or emails can be beneficial. Consider using platforms like WhatsApp for efficient communication, but be mindful that it may lead to non-urgent messages being sent during weekends or late at night. Clearly communicate your availability for addressing queries and respect their preferred timings. If you have a non-urgent request, reach out during regular working hours rather than outside of them.
Social Media
Regarding social media, it’s advisable to maintain a professional boundary with your tenants. While there are no strict rules against befriending them on social platforms, doing so might appear intrusive, as if you’re monitoring their activities. Similarly, if a tenant sends you a friend request, think twice before accepting it. Remember, you are engaged in a business relationship, bound by a legal agreement. Potential disputes may arise in the future concerning property issues or rent payments. By connecting on social media, you blur the line between personal and professional, so it’s important to exercise caution and remain mindful of this boundary.
Use your agent
Utilizing the services of a letting agent can be highly advantageous. These professionals are well-trained and experienced in dealing with tenants, managing payment-related matters, deposits, and dispute resolution. Collaborating with a letting agent allows you to maintain a professional distance from your tenants. Engage in a conversation with your agent to understand the extent of their assistance. They are also a valuable source of knowledge should you require support in handling tenant-related issues.
Remember, as a landlord, your primary focus should be on fostering a professional relationship with your tenants while ensuring efficient property management.
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